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FAQ

Where are Ribs & Dust pieces made?
All of our Ribs & Dust collection’s are handmade in our eclectic studio based in Currumbin Valley on the Gold Coast, Australia.
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How do I know my ring size? 
Check out our sizing information page for more details on how to go about obtaining your ring size.  
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Does my piece come in any packaging?
We are fascinated by detail and design. Consequently, all of our orders are sent to you in specially designed boxes, wrapping and satchels. Giving your piece as a gift to someone else? Awesome! Let us know and we can tailor a card specifically to them within your packaging.
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Where do you source your stone’s and materials?
We go out of our way to make sure that all materials that we use in our pieces are ethically and sustainably sourced. We love this planet and don’t think it needs to be impacted just because we love to be adorned with epic jewellery.  
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Can I change the material used if I order a piece from your range? 
If, for example, you see one of our Sterling Silver stacker rings but you are more of a Rose Gold wearer, then no worries at all. We want to make sure that you have a piece that you adore and will wear every day. So send us an email before ordering and we will let you know what we can do. 
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How long does it take between placing my order and receiving my piece?
We begin to forge your bespoke Ribs & Dust piece immediately upon receiving payment for your order. As all our designs are handmade and made-to-order, it must be noted that completion and shipping times vary from piece to piece. Before beginning your piece we will communicate with you an estimated time for completion and shipping. On average, allow for 3-4 weeks for our collection range pieces and around 6 weeks for custom orders.
Urgently required pieces can be arranged to be express crafted for an additional cost. If you require this service, please communicate this to us before ordering your piece.
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What is your delivery process? 
All of our Australian orders are shipped via Express Post and should be received within 3-5 business days. Both Australian and International order’s should receive a tracking number. Shipping times for International Order’s are dependent on the respective country’s custom and postal carrier procedure’s. Delays caused by international custom procedures are beyond our control. If you have any further questions regarding shipping, please send us an email at info@ribsanddust.com.
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What if I need help deciding on the design and aesthetic of my custom piece?
That’s what we are here for! Contact us at info@ribsanddust.com with any questions that you have and we will help as much as we can. The design process and the story that is embodied within it is something that we cherish being apart of.
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Can we meet with you and design our custom Ribs & Dust piece?
Yes you can. Whilst meetings are not needed for our online collection, design sessions for customs piece’s can be scheduled by appointment only. Shoot an email to info@ribsanddust.com to book in a time to meet at our studio.
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Do we need to meet up to design my custom piece?
Not at all – it isn’t essential. We can get all we need to design your piece through email and telephone.
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What if I live overseas and I want to talk about my custom piece and the design process?
No worries at all. With the perks of modern technology now we can virtually meet through platforms such as Skype and WhatsApp.
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Can you make alterations to old jewellery that I own?
As much as we would love to recycle all of your old, lovely pieces, each modification and/or restoration is considered on a case-by-case basis. Send us an email at info@ribsanddust.com and tell us more about what you want modified / restored.
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Can I use stone’s that I already own in my new Ribs & Dust piece?
We would love to! We have various customer’s who have commissioned us to forge pieces with heirloom gem’s that have been passed down through the generations. However, due to the nature of stone’s, we still need to determine this on a case-by-case basis. Shoot us an email about your stone’s and we can go from there.
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Do you ship internationally?
You bet we do! We love seeing our piece’s making their way around this wonderful world. From Greenland to the South Pole and everywhere in between – we would love to ship to you.  
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What if I ordered the wrong size for my piece?
Resizing orders are based on a case-by-case procedure due to the tailored nature of all of our pieces. Send us an email and we will see what we can do to help.
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What if I want to modify elements of one of your online pieces?
If you see one of our online design’s but you want to add some personal flare, then no worries at all. Send us an email at info@ribsanddust.com because you are now ordering a custom piece. How exciting!
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Can I get something engraved on my piece?
You betcha! Let us know what you want to be engraved before ordering and we will make sure to embellish it on your custom design. This will incur an additional cost.
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Can I get my Ribs & Dust piece repaired?
We take painstaking care and effort here at Ribs & Dust in ensuring that all of our designs are of the highest standard possible before being shipped to its new home. We pride ourselves on our attention to detail and our quality control procedures. Thus, in the extremely rare case of an item requiring a repair, we will assess it on a case-by-case basis. Please understand that despite the upmost care being taken, wear and tear is apart of life and apart of wearing bespoke jewellery. Thus, wear and tear from everyday life does not constitute or warrant our repair services. For further queries about repairs, just contact us at info@ribsanddust.com
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Can I find Ribs & Dust stocked anywhere else?
No you cannot. We feel that our online platform grants us an unrestrained individuality and flair unique to our collection and style. All of our customer’s throughout the world order online. However, on occasion we do have seasonal pop-up store’s around the place. Stay in touch for details.
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