All of our pieces are custom and made-to-order by our small team in our Currumbin Valley Studio. Bespoke orders, especially engagement rings and wedding bands, will be shipped to you within 8-10 weeks from the date of invoice payment, unless otherwise discussed (prior to confirming your order). For Signia® Collection pieces, our lead time is 8-10 weeks from when a successful impression mould is submitted and approved. If you require a piece urgently or by a specific date, you will need to let us know beforehand and we will do our best to accommodate accordingly.
We welcome you to offer up materials (such as inherited diamonds, gold or otherwise) that you may have access to, to utilise in the construction of your custom jewellery. However, we must warn you that we cannot accept liability for any damage incurred to those materials, during the assembly process. The essence of handmade jewellery requires the skilled manipulation of metal which can require the excessive use of heat and pressure using various tools, which have the potential to cause damage to your material. If you are unwilling to accept this risk, allow us to source materials for you, using our reputable channels and preserve the sentimentality of your materials. It’s also important to understand that when using old gold and materials that haven’t been through a refining process, it’s possible that solder and other variables can affect the purity of material. If this is of concern, please let us know and we can arrange for the refining of materials as well as sourcing supplementary material for your piece.
If you don't happen to know your ring size and don't own any other rings, just let us know and we will send you out one of our ring sizers.
When obtaining an impression of a child’s fingerprint, we have found that best practice is taking a print from a child who is at least 2 years of age. It is possible to obtain an impression from a younger child, however we want to make sure that your little one’s fingerprints are developed enough to create a defined impression mould that you absolutely love. Therefore, Ribs & Dust® has full discretion to recommend either to proceed with the impression print or to wait longer for the child’s prints to develop further.
We place considerable importance on making sure that your piece is the perfect fit for you. However, we understand that there are cases where resizing is required. All Ribs & Dust® customers are entitled to ONE free resize service, in the unlikely case that it is required - unless you are explicitly told that resizing is unavailable due to the delicate nature of certain materials (such as opal, or pearls for example). A fee will be incurred for additional resizing. Please note that it is critical to get the size of your ring correct, particularly when your piece has precious stones set in it. There are no adhesives used in any of our work, just the manipulation of precious metals. Consequently, if your ring requires resizing, extreme care is needed so as not to affect the structural integrity of the stone settings. We cannot accept responsibility for lost stones or damage to a ring after resizing has taken place.
We are fascinated by detail and design. Consequently, all of our orders are sent to you in specially designed boxes, wrapping and satchels. We also love our little earth and do our best to source environmentally friendly shipping options. Here at Ribs & Dust® we use Hero Packaging - sustainable and compostable packaging.
If you need to make a change to your online order, please email us at firstname.lastname@example.org as soon as possible to make note of your change request. If timing allows, we will make sure we update your order accordingly. We want to make sure that you have a piece that you adore and will wear every day. If production on your piece has already commenced, we will liaise with you on your options for modification.
You betcha! Let us know what you want to be engraved before ordering and we will make sure to embellish it on your custom design. This will incur an additional cost.
All of our Australian orders are shipped via Express Post and should be received within 3-5 business days. Any delays caused by Australia Post are beyond our control. Both Australian and International orders will receive a tracking number. Shipping times for International orders are dependent on the respective country’s custom and postal carrier procedure’s. Delays caused by international custom procedures are beyond our control. Ribs & Dust® offer free delivery on all Australian orders. International orders will be charged a flat rate of $100 at the time of purchase. If you have any further questions regarding shipping, please send us an email at email@example.com.
You bet we do! We love seeing our piece’s making their way around this wonderful world.
That’s what we are here for! Contact us at firstname.lastname@example.org with any questions that you have and we will help as much as we can. The design process and the story that is embodied within it is something that we cherish being a part of.
Yes, you can. Whilst meetings are not needed for our online collection, design sessions for customs pieces can be scheduled by appointment only. Shoot an email to email@example.com to book in a time to meet at our studio.
Not at all – it isn’t essential. We can get all we need to design your piece through email and telephone.
No worries at all. With the perks of modern technology now we can virtually meet through platforms such as Zoom and WhatsApp.
As much as we would love to recycle all of your old, lovely pieces, each modification and/or restoration is considered on a case-by-case basis. Send us an email at firstname.lastname@example.org and tell us more about what you want modified/restored.
We pride ourselves on our attention to detail and our quality control procedures. Thus, in the extremely rare case of an item requiring a repair, we will assess it on a case-by-case basis. Please understand that despite the utmost care being taken, wear and tear is a part of life. Your pieces will subtly change over time as they are made of precious, malleable metals and natural stones. Thus, wear and tear from everyday life does not constitute or warrant our repair services. Ribs & Dust® cannot accept any liability from damage caused by normal wear over time. Some examples of common jewellery issues that are not considered as manufacturing faults are: bent, caught or worn out claws, causing stones to loosen or fall out (due to normal wear or other damage.); Discolouration due to oxidsation or by exposure to chemicals such as chlorine in hot tubs. If things like these do occur, get in touch and we can make suggestions for keeping your custom piece in top condition. Furthermore, if your piece uses precious stones that are considered “delicate”, you will be made explicitly aware of the risks associated with those particular materials prior to the commencement of work on your piece. Some examples include, but are not limited to, opal, pearls, tanzanite, emerald etc. Ribs & Dust® source all chains via a premier Italian chain supplier. These chains go through extensive quality control measures before reaching you, however, due to their delicate nature, it is important all chains are worn with care in mind. As these chains are sourced via a third party, they don’t fall under the same guarentee as our other pieces. If you do require your chain to be repaired, this will be assessed on a case by case basis. Please email us at email@example.com with images of your damaged chain and we will liaise with you on the best course of action.